Lissome Hong Kong Limited
Cancellation and Sales Policy
These terms define Glow’s policies for sales, cancellations and rescheduling of services where a more specific policy does not exist.
Cancellation, No-show and Late Reschedule
Cancellation or rescheduling of an appointment must occur not less than 24 hours before your appointment time.
Cancellation or rescheduling less than 24 hours in advance of the appointment will result in Glow deducting the appointment’s services from your course or account balance. Where the service is not pre-paid, Glow reserves the right to charge a cancellation/rebooking fee of HK$500. Outstanding cancellation/rebooking fees must be paid on the client’s next visit to Glow.
Repeated rescheduling, cancellation or non-arrival may at Glow’s discretion result in:
offered booking days/times being restricted and/or
asking the client to pre-pay for services before making a booking.
Glow does not guarantee that a client’s preferred appointment day, time or member of staff will be available when making a booking.
The unavailability of a specific member of staff or a particular appointment date or time will not constitute a reason for extending the duration of a treatment course or the validity of a pre-purchased service beyond the specified maximum.
Converting from Single Sessions to Courses
Clients who are paying for individual services outside of a course may, at Glow’s sole discretion, transition to a course of treatment.
The client will pay pro-rata for the course based on the number of treatments completed within the two months prior to the request to transition to a course.
Transfer or Sharing of Courses and Pre-paid Services
Courses and individual services are not transferrable and may not be shared.
Expiry of Courses and Pre-paid Services
Clients must use pre-paid services, including those forming part of a course, within 12 months of purchase after which any unused sessions expire and are no longer available for use. Glow will not provide refunds for expired services and courses.
Pregnancy and Other Medical Conditions
For a verified pregnancy, or other medical condition, where Glow does not recommend a service or treatment during pregnancy, clients may defer pre-paid services, including those forming part of a course, for up to 18 months.
Booking Next Session
Clients with a course of treatment are required to book their following session on completion of each session.
Clients must book a date consistent with the treatment protocol.
Where required by Glow, clients must read and sign a waiver before commencing treatment. Waivers may not be altered and must be signed as presented. Where required by Glow, clients must additionally complete and sign a safety questionnaire before each treatment.
Glow may at their discretion refuse services to a client. Reasons include but are not limited to where
the client’s behaviour indicates they may be a danger to themselves or others
where the client shows or has advised that they likely fail a contra-indication for treatment
where the client is abusive to staff
where the client appears to be under the influence of drugs or alcohol
where the client requires parental consent, but none is provided
where the client arrives too late for the service to be provided
Refusal of service may at Glow’s discretion result in:
restricting offered booking days/times or
asking the client to pre-pay for services before a booking is made or
charging the client a $500 cancellation fee.
Unless otherwise and at Glow’s sole discretion waived, discounts and promotions may not be combined.
Pre-paid service, courses and gift cards cannot be cancelled by the client and are non-refundable. Unused pre-paid services may, at Glow’s sole discretion, have their value transferred to store credit for use on other services at Glow.
You may return products within seven days of purchase, and a credit to the value of the purchase price of the returned product will be applied only to the purchaser's account. Refunds will not be made to cash or returned to the credit card or other payment type used for the original purchase.
The product must be unopened and in a saleable condition to be eligible for an account credit.
Where the product is part of a package of services and products, you may not return the product.